We cherish our client’s satisfaction and that is why the Mayeh Alta Joyería Mexicana Guarantee policy is made public.

Each item purchased at Mayeh Alta Joyería Mexicana is guaranteed to be free of manufacturing and labor defects.

After delivery, you have 72 hours to notify us of the receipt of the item. In case you want to validate your warranty, you must email us at: or, where appropriate, call 0122 22 88 27 58 to notify and follow up on your request.

If you are not satisfied with the product received, you will have 24 hours from receipt of your shipment to make any exchanges, as long as the item has not been used, damaged or tampered with, and its labels and packaging in perfect condition. If the exchange proceeds, the shipping costs will be covered by the customer.  Your warranty certificate and sales note are necessary to make your warranty effective.

The guarantee is only valid if the product was purchased on our website:, at our exclusive points of sale or with Mayeh Alta Joyería Mexicana brand ambassadors.

If three or more months have passed since purchase of an item and require any repair or maintenance of that item, contact us at (222) 2 88 27 58 and an advisor will guide you on the steps to follow and the related costs.

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